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Job Title: Asst. Manager, By-Law Administration Services ( ID: O7777 )
Career Category: Legal, Management, Regulatory, Regulatory
Posted Date: 2017-05-29
Location: Toronto, Ontario
This is an excellent opportunity for an Assistant Manager, By-Law Administration Services at a large-scale organization that offers great work life balance.

The Assistant Manager, By-Law Administration Services (BAS) is a newly created role and reports to the Manager, By-Law Administration Services and ensures the timely administration of (and compliance with) numerous member requirements mandated under the Law Society Act and various by-laws, codes, and rules, including certain licensing applications and reporting obligations. The Assistant Manager oversees all monthly administrative suspensions, including mandated due diligence for the organization filing suspensions and is also responsible for the development and testing, in conjunction with the Manager, BAS and the Manager & Senior Counsel, Client Service Centre (CSC), of the licensee annual reports.


• Together with the Manager, By-Law Administration Services, ensures timely and accurate response to inquiries from licensees about the collection, organization and recording of By-Law Administration Services related material, including annual filings and various applications.

• Monitors the provision of services to licensees. Evaluates, recommends and implements changes to associated work processes. Ensures that By-Law Administrative Service processes conform to all applicable by-laws, rules and acts and Initiates compliance reporting and database development.

• In conjunction with the Manager, establishes policies and procedures, and monitors the performance of staff and systems related to the areas of responsibility of the department, and ensures that results are timely and consistent with established service standards and benchmarks. Monitors service delivery of individual staff and takes action as required ensuring that established standards relating to all processes are maintained.

• Responsible for ensuring compliance and good character for approvals/renewals under several by-laws, rules and legislative acts as applicable:

• Provides legal counsel and guidance to team members with respect to applications received by licensees and compliance issues relating to licensees and in some cases makes arguments before a committee or a panel.

• Coordinates and oversees extensive development, implementation and collection of licensee annual filings, including electronic filing systems.

• Provides substantive and operational leadership to a staff. Hires, trains, develops and evaluates employees accountable to the Assistant Manager in accordance with the organization’s policies and human resources best practices. Oversees the coordination of work assignments to staff in By-Law Administration Services and together with the Manager Financial Responsibility.

• Assists the Manager in developing and managing the By-Law Administration Services budget. Contributes to the development of RFPs and project specifications, and manages relationships with vendors and service providers as applicable.

• Engages in continuous process improvement, recommending and initiating changes as required. Together with the Manager, develops, improves and implements policies, processes and procedures related to By-Law Administration Services.

• This position is responsible for interpretation and application of by-laws as they relate to department processes, as well as legislative acts.

• Works closely with the Manager, staff, other members of the CSC management team, and with representatives of other divisions, to ensure quality in the delivery of services.


The ideal candidate will have:

• An LLB or JD degree.
• A minimum of 7 to 10 years of legal or regulatory experience, including practical legal experience and a level of knowledge of legal practice. Up to 5 years of experience should be in a leadership role, providing guidance and mentorship and contributing to human resources decisions regarding professional and support staff. Customer service experience is preferred.
• Knowledge of the organization, including organizational structure, services and mandate.
• Substantive legal knowledge with respect to administrative law and other areas of practice.
• Solid understanding of best practices with respect to employee relations, client service management. processes, process design and financial / accounting resources.
• Training in Alternative Dispute Resolution/Mediation.
• Superior analytical skills to interpret and reason through complex information.
• Expressive and persuasive in both spoken and written language in facilitating resolution and disposition of complaints.
• Ability to work effectively in a team environment.
• Bilingualism is considered an asset.
• The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.
• Strong problem solving abilities and the ability to make decisions in the best interests of the organization as a whole.
• Strong communication skills.
• Able to multi task and handle competing priorities.

This is an amazing opportunity for an Assistant Manager, By-Law Administration Services at a large organization.

For more information about this exciting position, please send us your details.

We thank all applicants, however, only those selected for an interview will be contacted.



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